The little marks on the dough allows the tomato sauce to adhere to the pizza dough. Once the dough ball is flattened, the Domino’s worker uses a scoring tool to place divots into the dough. At point of order, a dough ball is then flattened for pizza making. The Dough is made fresh in the morning and is prepared as a batch – that is, based on expected production volume, Domino’s prepares a set number of Dough balls and then keeps them fresh by covering them in Saran Wrap and placed in the refrigerator. The Domino’s employee views the order and begins the process of manufacturing the pizza. Order Placed Step 1: Order CaptureĪn order arrives on a small vintage computer screen. Here’s the behind the scenes look at Domino’s Pizza Tracker. But first, a reminder on what the customer sees. Let’s see what the Domino’s Pizza Tracker looks like behind the scenes. If the back-end of the process is dirty, nasty, and not all that interesting, it’s a good thing the customer is encapsulated from that. Nevertheless, the customer-facing side is what the customer sees and what they experience. It turns out that what happens in Domino’s kitchen is not that novel, but it works just fine. And while the customer-facing aspect of the Pizza Tracker is interesting, I was able to capture a rare look at what happens behind the scenes and how each step behind the scenes corresponds with the Pizza Tracker the customer sees on the Domino’s website. Well, much has been written about Domino’s Pizza Tracker. If you’ve been reading Shmula for some time, you know my unusual appreciation for “ Where’s My Stuff” Visual Management. This is clearly much cooler than Giordano’s Pizza Delivery, though their pizza is pretty good too. Domino’s Pizza Tracker Process – A Behind the Scenes Look at what actually happens in the Domino’s Pizza Kitchen and how the steps in the kitchen connects to the steps in the Pizza Tracker – the tool the customer interacts with.
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